Kent Auto Repair

I would highly recommend Premier automotive to anybody who is uncertain who to take their vehicle to. They do superb work, fast and efficient, and fair in price. They also send a detailed email of all the inspections, with pictures, and repair cost. Unlike any other automotive repair shop. They also provide shuttle service to and from if it is needed. I was referred to them by a coworker, and since then I have referred one friend and my son to premiere automotive.

Premier is the best. We take company vehicles to them all the time. Techs and advisors are professional and friendly. The email service quotes/approvals are great.

I'm a long time customer. I know that I can rely on my car being repaired correctly, not being overcharged, and the environment is very friendly. I appreciate the guys at this Premier Auto!

I have only good things to say about this business. From my initial contact to the thoughtful follow up from the technicians, I was impressed! Lu is truly an asset to your team. He took the time to listen to my concerns about a potential vehicle purchase and told me they would be happy to give it a comprehensive inspection in order to feel good about my decision. So I brought the car in.The technicians provided me with a detailed inspection report with pictures to highlight the overall condition of the vehicle. In addition, Lu went out of his way to make sure I understood the report and to highlight items that would need attention. Due to this very valuable information, I was able to make the correct decision about the car. I will remember this experience because I felt this business had my best interests mind. Thank you for reminding me that true customer service still exists. I would recommend anyone to give this business a shot. They will quickly earn your trust.

Have had our cars maintained by Premier Automotive for more than 20 years. Have always felt that Ryan, the shop owner, and his crew are very knowledgeable and also very honest. My most recent trip here was due to theft of my Catalytic converter which was upsetting and an expensive fix. Premier worked with my insurance company to provide all the information they needed in a timely fashion. My insurance company provided for a rental car thru Enterprise and when Premier was finished with my car repair I was able to just leave the rental with them because they’re also contracted with Enterprise, so just dropped the keys with them and they took care of the car return. I always feel I’m at the mercy of an auto shop because I have very little understanding of cars. But in all my years going here, I’ve always felt I’ve been treated fairly and am grateful I have someone so reliable in my neighborhood. Also appreciate their new service to give you a lift to and from the shop if car is going to be there for hours. Very highly recommend Premier Automotive.

Outstanding operation, staff is very professional. Would recommend them to anyone needing automotive repairs.

TL;DR I would go again definitely. Lou was the one taking care of me, not sure if he was the one who serviced my car. They bothered to remember my name. Was friendly and made you feel welcomed. You can tell they care about the customers by the way they interact with you. Excellent service, I was in for an A13 Service (oil change, tire rotation, transmission fluid). The car drove more smoothly when I got it back. They even bothered to vacuum the interior and clear the exterior of the car. I received a free full diagnostic. Prices are fair not too expensive but definitely not cheap. The only thing that I can say that is bad about them is their parking lot is way too small. They probably receive a lot of business and I can see why, probably why their parking lot is always full.

Premier Automotive and team have been so helpful during the entire process of getting my car repaired. My car was having issues starting, and there were dashboard icons that were lit up. I took my car in, and the team had a diagnosis within a few hours. I really appreciated that they sent over detailed notes with pictures for transparency. I was able to review the notes and call in to ask them any questions. Eric was very patient with me as I asked questions. The repairs were done within a day. R Morales did a great job with the repairs! I was thankful they were able to do it so quickly, even though it was New Year’s Eve. Ryan reached out to me a few days later to follow up and make sure that my car was working okay. Overall, great customer service and would definitely recommend them to anyone needing their car repaired!

Great people